by SU-RAJ INTER GOLD | FINE DIAMOND JEWELLERY MANUFACTURER
  • prague
  • |
  • new york
  • |
  • dubai
  • |
  • bangkok
  • |
  • hong kong
  • |
  • burma
  • |
  • sydney

TERMS AND CONDITIONS

business company
SRJ Europe Ltd, VAT No. CZ07493177, Rybná 682/14, Staré Město, 110 00 Prague 1, Czech Republic
1. INTRODUCTORY PROVISIONS
2. CONCLUSION OF THE PURCHASE CONTRACT
3. PRICE OF GOODS AND PAYMENT CONDITIONS
4. TRANSPORT AND DELIVERY OF GOODS
5. LIABILITY FOR DEFECTS
6. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
7. PROTECTION OF PERSONAL DATA AND SENDING OF COMMERCIAL INFORMATION
8. SENDING BUSINESS MESSAGES AND STORING COOKIES
9. DELIVERY
10. FINAL PROVISIONS

1. INTRODUCTORY PROVISIONS


1.1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of the company SRJ Europe, Ltd. (hereinafter referred to as the “Seller”) govern the mutual rights and obligations of the contractual parties arising in connection with or between the Seller and another natural or legal person (the “Buyer”) through the Seller's online store. The online store is operated by the Seller at www.srj-jewellery-europe.com through a web interface (hereinafter referred to as the “Web Store Interface”).

1.2. The Terms and Conditions further regulate the rights and obligations of the parties to use the Seller's website located at www.srj-jewellery-europe.com (the “Website”) and other related legal relationships.

1.3. Provisions deviating from the Terms and Conditions may only be agreed in the sales contract. Divergent provisions in the sales contract shall take precedence over the provisions of the Terms and Conditions.

2. CONCLUSION OF THE PURCHASE CONTRACT


2.1. To pre - request goods, the customer fills in the quotation form on the website. The quotation form (hereinafter referred to as the "Quote") contains the following information:

2.1.1. About the requested goods (the customer "puts" the goods into the electronic online cart of the website).

2.2. Before sending the quote to the seller, the customer is allowed to check and change the data entered into the pre-request by the buyer, also with regard to the customer's ability to detect and correct errors caused by entering data into the quote. The customer sends the quote to the seller by clicking on the "COMPLETE QUOTE" button. Upon receipt of the quote, the Seller shall confirm the receipt of the quote by e-mail to the Customer's e-mail address specified in the user interface or in the quote (hereinafter referred to as the “Customer's E-mail Address”). The Seller is not obliged to review the accuracy of the data entered by the Customer in the quote.

2.3. Depending on the nature of the quote (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the customer for additional confirmation before sending the quote.

2.4. The purchase contract between the Seller and the Customer arises upon delivery of the acceptance of the order (acceptance), which the Seller sends to the Buyer by e-mail to the Buyer's e-mail address.

2.5. The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, especially with persons who have previously substantially breached their obligations to the Seller.

2.6. The Seller is entitled to withdraw from the contract at any time until the Buyer accepts the goods. In such a case, the Seller shall return the Purchase Price to the Buyer without undue delay, using the same means of payment used by the Buyer to pay the Purchase Price, unless the Parties agree otherwise.

2.7. The Buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the Buyer when using the means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, telephone costs) do not differ from the rate charged by the respective electronic communications service provider to the Buyer for such services in other cases and alone.

3. PRICE OF GOODS AND PAYMENT CONDITIONS


3.1. The buyer is obliged to pay to the Seller the price of the goods, the cost of packing the goods and the cost of delivery of the goods. (collectively referred to as the "Purchase Price").

3.2. The buyer can pay the purchase price in the following ways: - we accept payments only via bank transfer. Bank account: SRJ Europe s.r.o., Raiffeisenbank a.s Account number 935049002/5500, IBAN: CZ5855000000000935049002, SWIFT: RZBCCZPP.

3.3. If the purchase price is paid by wire transfer, the purchase price is due no later than the next working day after the order has been sent.

3.4. The Seller is entitled, especially if the Buyer does not provide additional confirmation, respectively. 2.5 of the order, to require payment of the entire purchase price before sending the goods to the buyer.

3.5. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.

3.6. If it is customary or if it is stipulated by generally binding legal regulations, the Seller shall issue a tax document (or simplified tax document) to the Buyer after the purchase contract and send it together with the goods to the address stated by the Buyer in the order. The buyer receives a tax document on condition of payment of the purchase price according to the purchase contract. The seller is a payer of value added tax.


4. TRANSPORT AND DELIVERY OF GOODS


4.1. The delivery times specified in the written order confirmation of SRJ Europe, Ltd. are approximate times, these are usually 6-8 weeks. The method of delivery of goods shall be chosen by the seller from the methods of delivery offered by the seller, unless otherwise agreed in the purchase contract. In the event that the Seller and the Buyer agree on a different delivery method based on the Buyer's request, the Buyer bears the risk and any additional costs associated with this delivery method.

4.2. The Buyer is obliged to take over the goods upon delivery by the carrier at the agreed place of delivery. If the buyer does not take over the goods upon delivery, the seller is entitled to withdraw from the purchase contract.

4.3. In the event that due to reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with other delivery methods.

4.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and if any defects are found, immediately inform the carrier and the seller. In the event of a breach of the packaging proving unauthorized entry into the shipment, the buyer need not take the shipment from the carrier. By signing the delivery note, the buyer confirms that the package of the consignment containing the goods was intact.

4.5. The Buyer is advised to inspect the delivered goods and to check the delivered quantity of goods, assortment or obvious defects of the goods. The buyer is obliged to notify the seller of any incomplete delivery or replacement of the assortment immediately after receipt of the goods. Otherwise, the delivery is considered complete and error free. If the goods are obviously damaged during transport, the buyer is obliged to make a written record of the nature of the damage with the carrier, respectively. Do not take over damaged goods. A written record of the nature of the damage is a necessary condition for any complaint procedure.

5. LIABILITY FOR DEFECTS


5.1. The rights and obligations of the contracting parties from defective performance are governed by the provisions of § 2099–2112 of the Civil Code, resp. provisions of § 2165 et seq. of the Civil Code, if the buyer is not an entrepreneur, or other relevant legal regulations.

5.2. The Seller is responsible to the Buyer (consumer) that the goods are free from defects upon receipt. In particular, the Seller shall be liable to the Buyer that at the time the Buyer has received the goods, the goods have properties agreed upon by the parties and, in the absence of an agreement, such properties as described by the Seller or the manufacturer or expected by the Buyer the goods are fit for the purpose which the seller indicates for its use or for which the thing of the usual type of goods, the goods correspond to the quality or design of the agreed sample or template, if the quality or design was determined according to the agreed sample or template, in the appropriate quantity, measure or weight and complies with legal requirements. If the defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective at the time of receipt. If the buyer is an entrepreneur, he will deliver the goods to the buyer in the quantity, quality and execution agreed in the purchase contract and if they are not agreed in the quality and execution suitable for the purpose stated by the seller for the use of the goods or for which the goods are usually used.

5.3. In the case of goods upon receipt by the buyer does not have the characteristics listed in Article 6.2. of these terms and conditions (hereinafter referred to as “defective performance”), the buyer (consumer) can always request repair of defective goods. Replacement of goods can be required if the defect cannot be repaired (so-called irremovable defect), if the defects are larger, or if the defects occurred repeatedly after repair, and at the same time the replacement of goods for new ones is not excessive due to the nature of the defect. Refunds can be claimed if the buyer has the right to withdraw from the purchase contract, ie in the case of irremovable defect or repeated occurrence of the defect even after repair, and this is not disproportionate due to the nature of the defect. If the Buyer exercises any of the proposed rights from defective performance in violation of the above conditions, the Seller is entitled to settle the claim of the Buyer from defective performance in another suitable manner.

5.4. In case the goods do not have the properties specified in Art. 6.2. of these terms and conditions and is a substantial breach of contract, the buyer (entrepreneur) has the right to remove the defect by delivering new goods without defects or delivery of missing goods, to remove the defect repair goods, a reasonable discount on the purchase price or withdraw from the contract. The Buyer is obliged to inform the Seller of the right under the previous sentence, at the time of notification of the defect or without undue delay after notification of the defect. The Buyer cannot change the choice made without the Seller's consent; this does not apply if the buyer asked for repair of the defect, which proves to be irremovable. If the Seller fails to remedy the defects within a reasonable period of time or if the Buyer notifies the Buyer that they will not remedy the defects, the Buyer may request a reasonable discount on the purchase price or withdraw from the contract instead of removing the defect. If the buyer does not choose his right under this paragraph in time, he has the rights under Art. 6.4. In the event that the defective performance of the seller is an insignificant breach of the contract, the buyer has the right to remove the defect or a reasonable discount on the price of the goods. Until the Buyer exercises the right under the preceding sentence, the Seller may deliver the missing goods or remove the legal defect. Other defects may be remedied by the seller by repairing the goods or delivering new goods; the choice must not cause the buyer excessive costs. If the seller does not remove the defect in time or refuses to remove the defect, the buyer can either claim a discount on the price of the goods or withdraw from the contract. The Buyer cannot change the choice made without the Seller's consent. If the buyer has not notified the defect in time, the right to withdraw from the contract is lost.

5.5. The buyer (consumer) is entitled to exercise the right from defective performance within twenty-four (24) months from the receipt of goods. The buyer (consumer) is obliged to report the defect to the seller and to exercise the right from defective performance without undue delay after it has been able to detect it during timely inspection and sufficient care.

5.6. The Buyer is obliged to exercise the rights from defective performance at the Seller's address or at the address of SRJ Europe Ltd. Rybná 682/14, Staré Město, 110 00 Prague 1, Czech Republic. It is obliged to hand over the goods under complaint to the seller together with the original proof of purchase (tax document) or another document proving the purchase of goods from the seller. The moment when the seller receives the claimed goods from the buyer is usually considered as the moment of exercising the right from defective performance.

5.7. In exercising the right from defective performance, the Buyer (consumer) is entitled to use the sample form available on the Seller's website. The postal address for sending further documents and correspondence in connection with the exercise of the right from defective performance (complaints) is SRJ Europe Ltd., Rybná 682/14, Old Town, 110 00 Prague 1, Czech Republic.

5.8 Other rights and obligations of the parties relating to the seller's liability for defects towards the buyer (consumer) are governed by the complaint’s procedure or other similar document seller.

5.9 Out-of-court settlement of consumer disputes: Pursuant to Section 14 (1) of Act No. 634/1992 Coll., On Consumer Protection, we hereby inform you that in the event of a consumer dispute arising from contract or service contract that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such dispute to the designated out-of-court settlement of consumer disputes, the Czech Trade Inspection, Central Inspectorate - ADR Department, Štěpánská 15 ; Email: adr@coi.cz; Web: adr.coi.cz

6. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES


6.1. The Buyer acknowledges that the software and other components constituting the web interface of the store (including photographs of the offered goods) are protected by copyright. The Buyer undertakes not to engage in any activity that could allow him or third parties to tamper with or misuse the software or other components constituting the web interface of the store.

6.2. The Buyer is not entitled to use mechanisms, software or other post when using the web interface of the store ups that could have a negative impact on the operation of the store's web interface. The web interface of the shop can be used only to the extent that it does not prejudice the rights of other customers of the seller and which is in accordance with its purpose.

6.3. In relation to the Buyer, the Seller is not bound by any codes of conduct within the meaning of § 1826 para. e) of the Civil Code.

6.4. The Buyer acknowledges that the Seller is not liable for errors resulting from third party interference with the website or from the use of the website in violation of its purpose.

6.5. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the proviso that if the buyer withdraws from the purchase contract, the gift contract for such a gift ceases to be effective.

6.6 Buyer (consumer) complaints are handled by the seller via the e-mail address info@srj-europe.com. The seller will send the complaint handling information to the e-mail address provided in the complaint, unless the complaint has been handled otherwise. The postal address for sending further documents and correspondence is SRJ Europe, Ltd., Rybná 682/14, Staré Město, 110 00 Prague 1, Czech Republic. Buyers (consumers) may also file a complaint with the state supervisory authority regarding compliance with legal regulations related to consumer protection, which is the Czech Trade Inspection.

6.7 Out-of-court settlement of consumer disputes: Pursuant to Section 14 (1) of Act No. 634/1992 Coll., On Consumer Protection, we would like to inform you that if a consumer dispute arises between us (the seller) and the consumer contract or service contract that cannot be resolved by mutual agreement, the consumer may submit a proposal for an out-of-court settlement of such dispute to a designated out-of-court settlement of consumer disputes, the Czech Trade Inspection, Central Inspectorate - ADR Department, Štěpánská 15 ; Email: adr@coi.cz; Web: adr.coi.cz

7. PROTECTION OF PERSONAL DATA AND SENDING OF COMMERCIAL INFORMATION


7.1. The protection of the personal data of the Buyer who is a natural person is provided by Act No. 101/2000 Coll., On the protection of personal data, as amended.

7.2. The Buyer agrees to the processing of the following personal data: name and surname, address, identification number, tax identification number, e-mail address and telephone number (hereinafter collectively referred to as "personal data").

7.3. The Buyer agrees to the processing of personal data by the Seller, for the purpose of realizing the rights and obligations of the purchase contract, for the purpose of maintaining a user account on the web interface of the shop and for sending information and commercial communications to the Buyer.

7.4. The Buyer acknowledges that he / she is obliged to state his / her personal data correctly and truthfully in the order and that he / she is obliged to inform the Seller about their change without undue delay.

7.5. The Seller may authorize a third party to process the Buyer's personal data as a processor. Except for persons transporting goods, personal data will not be transferred to third parties without the prior consent of the buyer.

7.6. Personal data will be processed indefinitely. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.

7.7. The Buyer confirms that the personal information provided is accurate and that he / she has been advised that this is a voluntary disclosure of personal information.

7.8. Should the Buyer believe that the Seller or the processor (Article 8.5) is processing his personal data that is contrary to the protection of the Buyer's private and personal life or the law, especially if the personal data are inaccurate with respect to for the purpose of their processing, it may:

7.8.1. ask the seller or processor for an explanation,

7.8.2. require the seller or processor to remedy the situation. This may include blocking, correcting, supplementing or destroying personal data. If the Buyer's request under the previous sentence is found justified, the Seller or the processor shall immediately remedy the defective condition. If the seller or the processor does not comply with the request, the buyer has the right to contact the Office for Personal Data Protection directly. This provision is without prejudice to the Buyer's right to contact the Office for Personal Data Protection directly with its complaint.

7.9. If the buyer asks for information about the processing of their personal data, the seller is obliged to provide this information. The Seller has the right to request adequate compensation not exceeding the costs necessary for providing the information pursuant to the previous sentence. Our GDPR Privacy Policy and Personal Data Processing Information (the "Rules") are an integral part of Jewellery’s General Terms and Conditions, hereinafter referred to as "OP"), namely point <12> of these OP.

Details of the GDPR Privacy Policy can be read by clicking on the following link: GDPR Privacy Policy

8. SENDING BUSINESS MESSAGES AND STORING COOKIES


8.1. If the buyer tickets the option "I want to receive information about news and events" in the order, he / she agrees with sending information related to the goods, services or business of the seller and business messages of the seller to the buyer's email address.

8.2. The buyer agrees to the storing of cookies on his computer. If it is possible to make a purchase on the web interface of the shop and fulfil the seller's obligations under the purchase contract without depositing so-called cookies on the buyer's computer, the buyer may at any time revoke the consent under the previous sentence.

9. DELIVERY


9.1. Unless agreed otherwise, all correspondence related to the purchase contract must be delivered to the other party in writing, by e-mail, in person or by registered mail (according to the sender's choice). It is delivered to the Buyer at the e-mail address, which shall be communicated to the Seller. In the case of an expert opinion by an expert (forensic expert), the buyer (consumer) submits such a document together with the goods under complaint to any seller's premises or delivers it to the seller's registered office. other documents are evident.

10. FINAL PROVISIONS


10.1. If the relationship related to the use of the web interface of the trade or the legal relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the buyer arising from generally binding legal regulations.

10.2. The Seller is entitled to sell goods based on a trade license and the Seller's activity is not subject to any other authorization. Trade control is carried out within the scope of its competence by the appropriate trade licensing office.

10.3. If any provision of the Terms and Conditions is invalid or ineffective or becomes so, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and amendments to the purchase contract require written form.

10.4. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible to the buyer.

10.5. Seller's contact details: address for delivery of returned goods and correspondence: SRJ Europe, Ltd., Rybná 682/14, Old Town, 110 00 Prague 1, Czech Republic The text of the Terms and Conditions may be amended or supplemented by the Seller. Unless the contracting parties expressly agree otherwise, their mutual rights and obligations shall be governed by the terms and conditions in the wording effective as of the date of delivery of the order to the seller.